Description
WordPress maintenance & management services made affordable and keeps your website safe, secure, and healthy.
Private & Fast Cloud Hosting
We include ultra-fast hosting for WordPress to ensure your site gets the highest performance possible with your own private and dedicated server.
Weekly Updates & Bug Fixes
Having your website always up to date is essential for security and performance. If anything breaks from an update, it’s covered and taken care of.
24/7 Security Monitoring
When we say 24/7, we actually mean 24-hour monitoring. If someone tries to mess with your site, we’ll know right away and take action. We keep backups, logs, and several layers of security.
24/7 Uptime Monitoring
Most website owners don’t know if their site is up at all times. When a site goes down, even for a short time, that can result in lost business. If your site goes down, we are instantly notified.
Performance Monitoring & Optimizations
Sometimes, things happen with a website that can slow it down. One day it works perfectly, but then it starts to slow down. We have daily speed tests, and when there’s a slowdown, we identify the cause and speed it back up.
Dedicated & Personal Support
The gem of a care plan, having a team that cares. You’ll always have someone to call. We have a dedicated Client Care Manager, and you’ll have your own Slack Workspace with us plus Project Management Portal.
Website Maintenance & Dedicated Support
All care plans include ultra fast cloud-based hosting with private servers as well as most premium plugin licenses.
How it works
The core value of dedicated maintenance for a WordPress website is to make sure it is safe and performing optimally at all times. When a website is hacked, down, or suffering from slow speeds, business is lost. Properly supported maintenance prevents such a loss.
Knowing Your Site’s Health
Feel assured and confident that your website is something you don’t have to worry about with monthly data-driven website reports.
Increased Lifetime Value
A clean website lasts a lot longer as the performance stays updated & the back office stays clean and organized.
Having Someone to Call
Building relationships is a core principle of pours. And we start by being reliable and fast to always respond.
Saving in Time & Expenses
A higher-performing site means more sales and conversions. We also cover most premium plugins and have a streamlined process in place.
What you can expect from us
- We’ll complete up to one task/change at a time on one WordPress business website.
- We’ll spend up to 30 minutes per business day on each task.
- We’ll back up your entire website each day.
- We’ll complete routine website maintenance, including plugin, theme, and other security updates.
- We’ll provide basic emergency website care.
- We’ll monitor your website’s uptime.
- We’ll provide you with ongoing chat support.
- We’ll submit regular reports on your project’s status.
What we need from you
- You’ll need to fill out a project questionnaire to help us get started. We can’t start working without it.
- You’ll need to give us access to your existing WordPress website and hosting server.
- You’ll need to specify which tasks you’d like us to work on.
Common questions you may have
How long does it take to get started?
If you already have a site you would like maintained, it would take no more than 3 business days to have everything set up. If we are building your site, then there’s no waiting time.
Will I be locked into a long-term contract?
We don’t believe in long-term contracts and having our partners feeling trapped. We want you to stay with us because you see the value and choose to.
Are there extra fees?
We don’t like surprises, especially when it comes to money. And we know you don’t too. There is nothing extra to worry about. Site migrations when you start and end your plans are at no cost.
What to expect when signing up and starting on a plan?
We make onboarding easy and fast. You’ll have a dedicated project manager to meet in a Zoom call and guide you through our process. You’ll have you’re own Slack workspace and project management dashboard as well.
What if I decide to cancel my plan?
We understand journeys change and only want to help as best we can while you’re with us. When you choose to cancel your plan, we’ll help you migrate your site to your new host and set everything up for you with no extra charge and within 3 business days.
Do we have to use your hosting?
We suggest using ours as it’s fast, reliable, and cost-effective and can better manage your server. Oh, and you do get your own server:) But if you choose to keep your hosting, that’s totally fine unless we feel it could be damaging to your website, in which case we’ll let you know.
What if I want to use a different content management system besides WordPress?
This service requires the use of WordPress as a content management system.
What if I don’t have a WordPress website yet?
You’ll need a WordPress website built before starting this service.
How many tasks can I submit for completion at once? When can I submit them?
This service supports one submitted task at a time, meaning a task must be completed before you can request the next task. You can submit each task 24/7 through your dashboard.
What types of tasks can you complete for me each day?
These tasks cover minor website additions or changes. This includes changes such as building a new page, installing a new plugin, optimizing a page’s load speed, basic HTML edits or changes, CSS styling, and Javascript changes (including snippet or code installations). Examples of tasks that would not be supported by this service are custom plugin or theme development, backend custom development, and third-party integrations that would not be considered “plug and play.”
How much time will you spend on my task each day?
This service supports 30 minutes of work per business day. If your task requires longer than 30 minutes (up to one hour max), it will be split over two business days. Because this service supports minor changes (as opposed to major site updates), any submitted tasks need to be able to be completed within one hour total. If you’re unsure about the time needed to complete your proposed task, please ask your pro.
What’s the timeline for completing each task?
This depends on the complexity of the task. Please expect one business day for us to start your next task and a minimum of one additional business day for completion. If you’d like a completion timeline for a task you submitted, please ask your pro.
Can this include design work?
This service does not include design work. That means if you’d like new images or graphics implemented on the site, you’ll need to provide the finished design and we can add it to the site for you.
Can this include help with WooCommerce?
Yes, if you have WooCommerce functionality incorporated on your site, we can help you keep this up-to-date. This includes tasks such as adding products, updating existing products, and changing product prices. It does not support custom programming for specific integrations, such as modifying plugins to achieve different features.
Can you redesign my website or build a new website for me through the daily tasks?
This service covers website maintenance and minor site changes. It does not cover redesigning or building a brand new site.
What does “routine website maintenance” cover?
We’ll check your site each business day and look for available updates. This includes plugin, theme, and other security updates. When an update is available, we’ll complete it for you. We’ll also install, configure, and manage a plugin that will keep your site secure from basic internet threats.
What does “basic emergency care” cover?
Emergency care covers fixing reported issues on your site within one business day. This means once you report an emergency issue (such as a page not loading), we’ll take care of it within one business day, between the hours of 9am – 5pm Central Time.
If I don’t use my 30 minutes of work on a particular day, can I have double on another day?
This service covers one task at a time, up to 30 minutes per day. Any unused time does not roll over between days or months. Please keep this in mind as you’re planning out future tasks for your website.
If the task I want to have completed requires new text, images, or other content, do I need to provide it?
Yes, you’ll need to provide any text, images, or other content needed for your website changes.
Can I request revisions on the tasks?
Yes, while we aim to get it right on the first try, we do offer revisions for each task. If revisions are requested, we’ll take care of them during your 30 minutes of daily work.
Can you restore my site from a backup if needed?
Yes, we can restore your site from the most recent backup upon request. If your website host is not automatically backing up your website, we’ll create a daily backup.
How often will I hear from my pro?
Your pro will submit regular project status updates to keep you informed on where things are at with your project. If you have a question for your pro outside of those regular updates, you can send them a message through your dashboard. They’ll respond within 1-2 business days.
How do I get started?
Getting started is simple. After you purchase, you’ll fill out a short project questionnaire to give your pro the info they need to get started. Once the questionnaire is submitted, your pro will send you a message within 1-2 business days through your dashboard to let you know they’re getting started or to ask you further clarifying questions if needed.
